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Safe Food’s closure over the holidays

Safe Food Production Queensland will be closed for the Christmas period, reopening on Tuesday 4 January 2022.

Festive season closure 2021-2022

If you have a query about renewing your Safe Food accreditation for 2022, please refer to this article for information.

This year there are new options available for renewing your accreditation/s online via the digital client portal. More information about accessing the new digital client portal is available here.

If this doesn’t answer your query about renewing your accreditation you may also use our online contact form or email us at

To make a payment for your 2022 accreditation, please refer to your accreditation renewal notice for options. These include:

  • Paying over the phone by credit card by calling 1300 276 468 
  • Paying online at
  • Paying via BPAY as per the details on your accreditation renewal notice
  • Sending a cheque or money order to Safe Food Production Queensland, PO Box 221, Greenslopes QLD 4120

For health-related queries regarding COVID-19, please visit the Queensland Government’s website at

If you would like to report an issue about the hygiene or safety of food sold in a retail store, please contact your local council.

If you are would like to report a case of food poisoning or contaminated food, please call the QLD Health hotline on 13 43 25 84 (13 HEALTH).

If you are accredited with us and need to report an urgent food safety matter within your business, please call 0427 128 979.

For all other inquires, please call 1800 300 815 and leave a message. We will respond when we are back in 2022. Alternatively, you may email us at

Have a safe and relaxing break, and we look forward to working with you in 2022.