Privacy

‘Personal information’ is information that identifies you (or reasonably allows you to be identified). Examples include your name, address, phone number, email, age, gender, employer, job title and other details about you.

The Office of the Information Commissioner offers guidance on your privacy rights in Queensland.

Why we ask for your personal information

Safe Food (we, us, our) manages the safefood.qld.gov.au website, the 1800 300 815 phone line, and various communication channels. We use these platforms to provide regulatory services to Queenslanders under the Food Production (Safety) Act 2000.

We may ask for personal information to:

• Meet your needs (e.g. answer a question, provide a service)
• Meet our needs (e.g. demographic analysis)
• Comply with and enforce the law.

If you do not provide the required details, we may not be able to assist you.

Phone services

When you call 1800 300 815, we collect personal details to help with your request, improve services, train staff, and keep a record of what you share. We may share your information with relevant agencies as allowed by the IP Act.

Face-to-face services

When visiting our office or when our employees visit you, you might need to provide personal information to us. Without this information, we may not be able to deliver services effectively. Some information may be required by law but we will tell you what is required and about your rights.

Online services

The Safe Food website (safefood.qld.gov.au) offers online services. Any service that collects personal information will have a privacy notice for you to review.

When using these services, we may collect personal information to:

• Provide the services you requested
• Follow any specific terms and conditions or privacy notices
• Conduct activities allowed by the IP Act and other laws.

We might share your information with other agencies to help us provide services to you.

By proceeding with the service, you agree to share your personal information. We may not complete the transaction if you don’t agree.

Some parts of this site transmit information securely; however, this isn’t always possible. We will inform you if personal information is not sent securely.

Cookies

This website uses cookies to enhance your browsing experience and provide personalised services. Cookies are small text files stored on your device during your visit. They help us gather anonymous data about your preferences, device info, and traffic patterns, such as pages viewed and time spent on the site.

Cookies may also track business processes during transactions and for website analytics. These tools collect anonymous data like your IP address and demographic information to improve site performance.

We do not use cookies to identify individual users or track activity outside our site unless required by law enforcement. You can manage or disable cookies in your browser settings; however, some site features may not work properly if cookies are disabled.

Website analytics

This website uses analytics tools to collect anonymous visitor behaviour and trends. When you browse, your browser automatically provides data like the page address, your IP address, demographics, and mouse movements. This helps us understand how visitors interact with the site and improve its functionality.

We do not use analytics data to identify users. All collected information is anonymised and used only to monitor and enhance website performance and user experience. Read our analytics provider’s privacy policy.

Third-party login providers

The Safe Food website may use third-party login providers, such as Salesforce, Google, Facebook, or Microsoft, for certain online services. If you use these providers, their terms, conditions, and privacy policies apply.

Emails, mobile numbers and SMS device numbers

When you email or text us, your personal information is handled under the IP Act and, where relevant, the Public Records Act 2023. Your information is treated with care and stored securely.

Further information

For more information about your privacy, including how you can access and amend personal information that Safe Food holds about you, or complain about our management of your personal information, please refer to our Information Privacy Policy.