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Safe Food’s Closure Over the Christmas Holidays

Safe Food Production Queensland will be closed for the Christmas/New Year period, reopening on Thursday, 2 January 2020.

Our days of operation are outlined below.

If during this time you need to report a case food poisoning or contamination of food, please call the QLD Health hotline on 13 43 25 84 (or 13HEALTH).

If you want to report on the hygiene and safety of a restaurant or food retail store, please contact your local council.

If you want to inquire about a Safe Food accreditation, or renewing your accreditation for 2020, please send an email to

If you would like to make a payment, please refer to your accreditation renewal notice for payment options. These include:

  • Paying over the phone by credit card by calling 1300 276 468 
  • Paying online at
  • Paying via BPAY as per the details on your accreditation renewal notice
  • Sending a cheque or money order to Safe Food Production Queensland, PO Box 221, Greenslopes QLD 4120

If you need to speak with one of our officers, please call 1800 300 815 and leave a message. We will respond when we are back in 2020. Alternatively, you may email your query through to

If you need to speak with someone urgently in relation to a food safety emergency, please call 0427 128 979.

Have a safe and relaxing break, and we look forward to working with you in 2020.